Help & contact
Booking questions, refunds, payments, or account help — here's how to reach a human and where to find quick answers.
Email support
The fastest way to reach us. Include your booking number if your question is about a specific booking.
support@striiva.comPlaceholder address — confirm before launch.
In-app help
Already signed in? Open the app and go to Profile → Help for FAQs, contact options, and to report an issue.
Browse the FAQHow to get help
Email us at support@striiva.com and we typically reply within 24–48 hours on business days. You can also get help without leaving the app: go to Profile → Help for common questions, contact options, and to report an issue with a booking.
To help us resolve things faster, please include your registered phone number or email, the booking number (if any), the date the issue happened, and a short description of what you have already tried.
Common help topics
Bookings & refunds
Book a court or turf, then manage or cancel it from My Bookings. Refunds are automatic to your original payment method and follow our cancellation policy, based on how far ahead of the slot start time you cancel:
- More than 24 hours before the slot — 100% refund.
- 12 to 24 hours before the slot — 50% refund.
- Less than 12 hours before the slot — no refund.
Refunds are processed back through Razorpay and usually reflect in your account within 5–7 business days, depending on your bank.
Payments
All payments are processed securely through Razorpay (UPI, cards, net banking, and wallets). We never store your full card details — Razorpay tokenises them. If a payment failed but money left your account, it is auto-reversed by your bank; email us with the date and amount if it hasn't reappeared within a few days.
Account & login
Striiva uses phone-number sign-in with a one-time password (OTP) — no passwords to remember. If you aren't receiving your OTP, check your network signal, make sure the number is entered correctly, wait a moment, and request it again. If it still doesn't arrive, email support and we'll help.
Venue owners & organizers
Want to list a venue or run a tournament on Striiva? Start from the list your venue flow, or email us and we'll walk you through onboarding, payouts, and how commissions work.
Delete your account
You can permanently delete your Striiva account and personal data at any time — from inside the app (Profile → Privacy & Security → Delete account) or by request if you no longer have the app installed. See our account deletion page for the full steps, what we delete, and the timeline.
Grievance officer
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, complaints that are not resolved through support@striiva.com may be escalated to our Grievance Officer:
Grievance Officer
Name: [TO BE FILLED]
Email: [TO BE FILLED]
We acknowledge grievances within 48 hours and aim to resolve them within 30 days, as required under Indian law. Please include your booking number, the date of the issue, and a summary of what you have tried so far.