Frequently asked questions

Striiva is an India-focused sports platform. You can book sports venues (box cricket, football, pickleball, badminton, and more), join casual pickup games near you, organize or join tournaments, and manage your teams — all in one place.

Four main things: book a court or turf by the slot, play pickup games with other players, compete in tournaments, and manage a team and its players. Venue owners and organizers can also list venues and run tournaments.

Striiva is launching in Ahmedabad first, with more Indian cities being added as we grow. If your city isn't live yet, you can still create an account and we'll let you know when we arrive.

Yes — Striiva is a mobile app for Android and iOS, and key pages (like this one, support, privacy, and account deletion) are also available on the web at striiva.com so you can reach them without the app installed.

Browse venues, open the one you want, pick an available time slot, and pay through Razorpay. Your confirmation is shown in the app and sent to you — you'll find it any time under My Bookings.

Only one booking can win a slot. If two people try to book the exact same slot at the same instant, one succeeds and the other is safely rejected without being charged — so you're never double-booked or double-billed.

All payments are processed through Razorpay, a leading and RBI-compliant Indian payment gateway. You can pay by UPI, card, net banking, or wallet. Striiva never stores your full card details — Razorpay tokenises them and handles the sensitive data on secure, PCI-DSS-compliant infrastructure.

Refunds depend on how far ahead of the slot start time you cancel:

• More than 24 hours before the slot — 100% refund.
• 12 to 24 hours before the slot — 50% refund.
• Less than 12 hours before the slot — no refund.

Refunds go back to your original payment method through Razorpay and usually reflect within 5–7 business days, depending on your bank.

Open My Bookings, select the booking, and tap Cancel. The refund amount is calculated automatically from the policy above, based on the time remaining before your slot.

Open the tournament you're interested in and tap Register. You'll choose which team to enter and pay the entry fee via Razorpay. Once your registration is confirmed, you can manage your squad from the tournament page.

Go to Teams and tap Create team — add a name, sport, and city, then invite players. To join an existing team, ask its captain to invite your registered phone number.

Striiva uses phone-number sign-in with a one-time password (OTP) — there are no passwords. Enter your mobile number, receive an OTP by SMS, and enter it to sign in. Creating an account and signing in use the same flow.

Check that your number is entered correctly, that you have network signal, and wait a few seconds before requesting a new code. If it still doesn't arrive, email support@striiva.com and we'll help.

Yes. We collect only what we need to run your bookings and account, payment data is handled by Razorpay (not stored by us), and you can request access to or deletion of your data at any time. See our Privacy Policy for the full details of what we collect, why, and how it's protected.

You can permanently delete your account and personal data in two ways:

• In the app: go to Profile → Privacy & Security → Delete account and confirm.
• By request: if you no longer have the app installed, email us and we'll verify your identity and erase your data.

Full steps, exactly what we delete, what we must retain for legal reasons, and the timeline are on our account deletion page.

Venue owners can list their courts and turfs, and organizers can run tournaments, directly on Striiva. Start from the list your venue flow, or email support@striiva.com and our team will guide you through onboarding, payouts, and how commissions work.

Email us at support@striiva.com (we typically reply within 24–48 hours), or use Profile → Help in the app. For anything unresolved, see our Support page, which also lists our grievance officer contact.